Schmenner, Roger W., <br/><br/>
Plant and service tours in operations management  
Roger W. Schmenner. 
 - 5th ed. 
 - New Delhi  Prentice Hall,  c1998. 
 - xiv, 254 p. : 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>8129700859 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial tours.<br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>658.5  / SCH